Frequently Asked Questions
Are your products authentic?
Yes. We only sell authentic and officially licensed anime merchandise.
Where is your physical store?
We are located inside Crystal Mall at Unit 2821, 4500 Kingsway, Burnaby, BC V5H 2A9.
Do you ship across Canada?
Yes. We offer tracked shipping across Canada. Available shipping options and rates are shown at checkout.
How long does order processing take?
Most in-stock orders are prepared within 2–4 business days. Processing times may be longer during conventions, holidays, and major product releases.
Can I cancel a pre-order?
Pre-orders are specially reserved for customers and might not be eligible for cancellation. Please review the product description and our pre-order policy before ordering.
Can I choose the items inside a mystery box?
Mystery boxes contain surprise items. You may share your favourite series or characters, but specific items cannot be guaranteed.
How can I contact you?
Email us at mrgamesburnaby@gmail.com or message us through Instagram.